Retreat Materials
Retreat comes complete with the following:
Invaluable tools and checklists, including:
Client service - value gap checklist
Client qualification checklist
Client termination toolkit
Staff member development tool kit
Critical success factor development checklist
Establishing client driven value checklist
After action review on customer value checklist
Improving your profits tool kit
Many more
Books
Ron Baker's best selling David Maister's most recent release
Firm of the Future Strategy and the Fat Smoker
Doing What's Obvious but Not Easy
Added Bonus